Refund policy

Welcome to ModernMuse52. We sincerely appreciate your trust in choosing our products. Our goal is to provide beautiful, functional glass drinkware that enhances your everyday moments. We understand that online shopping requires confidence, which is why we've created a transparent and customer-friendly Return & Refund Policy. Please review the information below to understand how returns, refunds, exchanges, and cancellations are handled.

Our Commitment to Customer Satisfaction

Customer satisfaction is the foundation of our business. Every glass cup, coffee tumbler, milk carton glass, and drinkware accessory offered at ModernMuse52 is carefully selected for its quality, durability, and design. Before every order leaves our warehouse, it undergoes quality inspections to ensure it meets our standards.

If your purchase doesn't fully meet your expectations, we'll work with you to resolve the issue quickly and fairly.

30-Day Free Return Guarantee

We proudly offer a 30-Day Free Return Policy on eligible purchases.

If you are not completely satisfied with your order, you may request a return within 30 calendar days after your package has been delivered.

Unlike many online retailers, we provide Free Return Shipping for approved returns, making your shopping experience completely worry-free.

Eligible Return Conditions

Products are generally eligible for return when they meet the following conditions:

Return request submitted within 30 days of delivery.
Item remains in good condition.
Product has not been intentionally damaged.
Original packaging is included whenever possible.
Accessories included with the product are returned together.

We understand that packaging may occasionally be opened during inspection, and this alone will not automatically disqualify a return.

Damaged, Defective, or Incorrect Items

Although every order is carefully inspected before shipment, mistakes or shipping damage can occasionally occur.

If you receive:

A damaged item
A defective product
The wrong product
Missing items
Manufacturing defects

Please contact us within 7 days after delivery.

To help us resolve the issue as quickly as possible, please include:

Your order number
Photos of the product
Photos of the shipping package
A brief explanation of the issue

After review, we'll gladly arrange one of the following:

Replacement product
Full refund
Partial refund (when appropriate)
Store credit (if preferred)

Free Return Shipping

ModernMuse52 proudly covers the cost of return shipping for all approved returns.

After your request is approved, our support team will provide detailed return instructions and, whenever applicable, a prepaid return shipping label.

Please do not return items without first contacting our customer support team, as this may delay processing.

Refund Process

Once your returned package arrives at our facility, our quality team will inspect the product.

If your return meets the policy requirements:

Your refund will be approved.
Refunds are issued to the original payment method.
Processing typically takes 2–5 business days after inspection.
Financial institutions may require an additional 5–10 business days to post the refund.

You will receive a confirmation email once your refund has been completed.

Exchange Policy

If you would prefer another product instead of a refund, we're happy to assist with exchanges whenever inventory is available.

Common exchange reasons include:

Different style
Different color
Different design
Replacement due to damage

If the requested replacement is unavailable, we will gladly issue a full refund.

Order Cancellation

Orders may be canceled without penalty before shipment.

If your order has not yet entered fulfillment, we'll issue a full refund immediately.

Once an order has shipped, it can no longer be canceled but remains fully covered by our 30-Day Return Policy.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

Customs inspections
Severe weather
Public holidays
High shipping volume
Carrier disruptions

Shipping delays alone do not automatically qualify an order for cancellation while it remains in transit.

Non-Returnable Situations

Returns may not be accepted in the following situations:

Intentional misuse
Products intentionally damaged after delivery
Missing essential product components
Fraudulent claims
Returns requested after the 30-day return period

Each situation is reviewed individually to ensure fairness.

Our Promise

At ModernMuse52, we believe every customer deserves exceptional service before, during, and after every purchase.

Our customer support team is committed to responding promptly, resolving concerns professionally, and ensuring every shopping experience reflects the quality and care our brand represents.

Whether you're purchasing a stylish coffee glass, an elegant milk carton tumbler, or a decorative everyday cup, you can shop with complete confidence knowing that your satisfaction remains our highest priority.